Star Supply stands behind each product that we sell. If you encounter any problems with the merchandise in your order, follow the instructions below for the quickest resolution as we strive for your total satisfaction.



Any product damaged during shipment should not be accepted at delivery. Refuse shipment on any item visibly damaged beyond your acceptability. Should you decide to keep a damaged product, document the damage in detail on the bill of lading before signing any paperwork. Concealed damage must be reported within 3 business days to be eligible for any credit or replacement.


After an order has been placed but before it has shipped, the order can be canceled. Once your items are on the road, cancellation is subject to the restocking fee and shipping charges in both directions.


Defective products will be replaced or repaired according to the terms of the original manufacturer's warranty



Small items

Large items


With large items shipped via trucking, the freight carrier will call you to set up a convenient delivery time during normal business hours. Signature is required for acceptance of delivery - inspect contents in undamaged condition before signing the bill of lading.

We reserve the right, in extreme circumstances, to require additional fees before shipment. This comes into effect most  on  remote locations.or you use lift gate and did not pay for when ordering. If not sure Please call