Q: How do I determine whether I need to purchase a right or left door?
A: All references to left or right are based on your point of view from the outside of your home, as if you are standing on your front stoop, facing your front door. If the hinges are on the left, it's called a left hand. If the hinges are on the right, it's called a right hand. On a left hand door, the door knob is on the right when the door is closed. When you open it, the door winds up on the left, as viewed from outside. The opposite goes for a right hand door. All in all, the position of your hinges will determine whether you should buy a left or right hand door.
Q: What is a Combination Door?
A: You can think of a combination door as an all-in-one unit. The standard combination door comes with a storm door, main door, jambs, and a screw flange to secure the unit to your home. Our combination doors also come with a door lock and screen door handle.
Q: Are your Outswing Doors pre-hung?
A: Yes; these doors are already mounted in a metal frame upon purchase. This feature makes your new door easier to install. All you have to do is take out the frame of your old door and screw the new door into your door frame.
Q: When measuring my home for skirting, should I account for the ground’s frost heave in winter?
A: Yes; frost heave does affect your skirting. However, if you expect 3.5 inches of snow or less, you won’t have to account for this in your measurements.
There are four components involved in measuring for your skirting:
- ground track
- top back and
- top front
- skirting panels
The ground track is staked into the ground or screwed on to treated 2x4 planks. The top back gets screwed to the base of your home, and the top front interlocks with the top back. The skirting panels sit in the ground track and are trapped between the top back and top front.
As the ground heaves during cold weather, the top of the panel can slide into the gap between the top front and top back. If you install the skirting panels to just barely reach the bottom of the top back and top front, there will be 3.5 inches of sliding room, which will account for the frost heave once winter hits. If you are installing your skirting during winter at the height of the frost heave, put the panels to the very top of the space between top front and top back. Then, when the ground lowers, your panels can slide down, still between the top front and back. The appearance of your skirting from outside will remain the same.
Q: Does my skirting have to be ventilated?
A: Yes; ventilation prevents water vapor from building up beneath your house and warping the floor boards. The amount of venting required depends on the size of your home. Check your owner’s manual for more information.
Q: I am looking for dark brown skirting. Do you have this color?
A: Yes; we just started supplying this color again.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express and PayPal.
Q: Can I expedite my shipping?
A: We offer next day air, 2nd day air, and 3-day select on most products shipped via UPS. During the checkout process, you will be allowed to select one of these options.
Q: What do you charge for shipping an order?
A: Shipping charges are calculated in real time by ship to zip code, product size and service type. Over-sized items such as doors, bathtubs, furnaces, etc. ship by RCL carriers (large trucks) only. If you are unsure of your shipping needs, please call with questions.
Q: Can I return all or part of my purchase?
A: We accept returns within 30 days of the invoice date. However, some restrictions apply; please see our return and refund policy for more details.
Still have a question? Need to know more? Call Star Mobile Home Supplies today. We're always eager and willing to help!